policies & procedures
Rocky Mountain Racks will warranty all products produced and distributed by Rocky Mountain Racks for the LIFETIME of the product. Products will only be warrantied if installed in accordance with Rocky Mountain Racks installation guidelines. Any modification to the original product design, functionality, or use, by said customer voids all warranty eligibility. It is the sole discretion of Rocky Mountain Racks to determine warranty eligibility. Our Limited Lifetime Warranty is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.
Rocky Mountain Racks reserves the right to remedy defects in workmanship or materials in one of two ways.
Rocky Mountain Racks will issue replacements components to the customer that deems defective or inconsistent with the quality of it’s brand.
Rocky Mountain Racks will elect to issue the customer a full or partial refund for the defects or damages of the product.
This warranty does not cover defects caused by normal wear and tear, rust, scratches, accidents, or products used for racing/competition. This warranty does not cover damage to the finish of powder coated products. Rocky Mountain Racks is not responsible for defects that are not in control of Rocky Mountain Racks such as, trail damage, overloading, incorrect assembly or poor maintenance practices.
REPLACEMENT OF A DEFECTIVE PRODUCT OR THE ISSUANCE OF A REFUND (AS DETERMINED BY ROCKY MOUNTAIN RACKS) IS A PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY. ANY AND ALL DAMAGE TO A PURCHASER’S VEHICLE, CARGO AND/OR TO ANY OTHER PERSON OR PROPERTY IS EXCLUDED.